Shipping policy
Hobby Box NY ships orders placed through hobbyboxny.shop using the shipping methods and destinations available at checkout.
Order Processing
Orders are processed after payment has been successfully authorized or confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.
Any processing or handling estimate shown on a product page, cart, or checkout should be considered together with the delivery estimate for the shipping method selected at checkout.
Shipping Methods
Available shipping methods are displayed at checkout based on the order, destination, and available carrier services.
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Delivery Times
Delivery time: 2 - 6 working days
Delivery estimates shown at checkout are estimates and are not guaranteed unless a specific delivery guarantee is expressly stated for the selected service.
Actual delivery times may be affected by carrier delays, weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.
We will not knowingly make a shipping or delivery representation without a reasonable basis for doing so.
If we determine that an order cannot be shipped within the time promised, or within any applicable legally required period, we will provide the customer with the options and remedies required by applicable law.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you need to correct an address before the order has shipped.
We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Additional charges or other consequences resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Tracking
When tracking information is available, it may be provided by email or through the order-status system.
Tracking information is supplied by the applicable carrier, and updates may take some time to appear after an order has been shipped.
Lost, Delayed, or Missing Packages
If your package appears to be delayed, lost, or missing, contact us at contact@hobbyboxny.shop with your order number and tracking information.
We will review the shipment and, where appropriate, work with the applicable carrier to investigate the issue.
Carrier investigations may require additional time before a shipment can be considered officially lost.
Damaged Packages
Please inspect your order when it arrives.
If an item or package is damaged, contact us as soon as possible at contact@hobbyboxny.shop and provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
- Photos of the shipping label
This information helps us investigate the issue and determine an appropriate resolution.
International Shipping
Where international shipping is offered, shipping availability and charges are displayed at checkout.
Customers receiving orders internationally may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.
Delivery times for international shipments may be affected by customs processing and other factors outside our control.
Shipping Restrictions
Some products or destinations may not be eligible for certain shipping methods or international delivery.
Available options are determined at checkout based on the products in the order and the destination.
Contact
Hobby Box NY
Website: hobbyboxny.shop
Email: contact@hobbyboxny.shop
Phone: +1 718-241-2273
Address: 2600 Flatbush Ave, Brooklyn, NY 11234, United States
For shipping questions, order-status questions, or delivery issues, contact contact@hobbyboxny.shop.