Refund & Returns Policy

Last updated: August 20, 2026

Hobby Box NY (“Hobby Box NY,” “we,” “us,” or “our”) sells trading cards, collectibles, sealed products, and related merchandise through hobbyboxny.shop.

Return requests

Contact us at contact@hobbyboxny.shop before sending any item back. Include your order number, the item involved, and the reason for the request.

Because many of our products are collectible trading-card items, return eligibility may depend on whether an item is unopened, sealed, unused, complete, and in resalable condition. Some opened, used, altered, or tampered-with collectible products may not be eligible for return.

Damaged or incorrect orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly and provide clear photographs of the item, packaging, and shipping label. We will review the issue and, where appropriate, offer a replacement, refund, or other resolution.

Non-returnable situations

Items that have been opened, used, altered, or damaged after delivery may be ineligible for return except where required by applicable law. Digital products, if any, are generally non-returnable once access or delivery has occurred unless required by law.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase. The time for a refund to appear depends on the payment provider or financial institution.

Return shipping

Unless an item is incorrect, damaged on arrival, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

Policy changes

We may update this policy from time to time. The version posted on this page applies to orders placed after the effective date shown above.

Contact

Email: contact@hobbyboxny.shop
Phone: +1 718-241-2273
Address: 2600 Flatbush Ave, Brooklyn, NY 11234, United States

This policy is intended as general store information and should be reviewed for your specific business operations and applicable legal requirements.