Hobby Box NY — FAQ

What does Hobby Box NY sell?

Hobby Box NY sells trading cards, collectibles, sealed products, and related hobby products, including Pokémon, Magic: The Gathering, Flesh and Blood, and other trading-card games.

Where is Hobby Box NY located?

Hobby Box NY
2600 Flatbush Ave
Brooklyn, NY 11234
United States

How can I contact Hobby Box NY?

Email: contact@hobbyboxny.shop
Phone: +17182412273

For questions about an existing order, please include your order number so we can assist you more efficiently.

How long does order processing take?

Orders are processed after payment is authorized or otherwise confirmed. Available processing and delivery estimates are displayed on the product page or during checkout when applicable.

How much does shipping cost?

Shipping charges are calculated at checkout based on the destination, available shipping method, order details, and applicable shipping rules.

Where do you ship?

Available shipping destinations and shipping methods are shown during checkout. If a shipping option is available for your address, you can select it before completing your purchase.

How can I track my order?

When tracking information is available, it is provided after your order ships. You can use the tracking number to follow the shipment with the applicable carrier.

What if my package is delayed or lost?

If your package appears delayed or lost, contact us at contact@hobbyboxny.shop and include your order number and tracking information. We will review the shipment and work with the applicable carrier when appropriate.

What if my order arrives damaged, defective, incomplete, or incorrect?

Please contact us as soon as possible at contact@hobbyboxny.shop or +17182412273. Include your order number and, when applicable, clear photographs of the product, packaging, and shipping label. We will review the issue and determine the appropriate resolution.

What is your return policy?

We have a 30-day return policy. You have 30 days from the date you receive your order to request an eligible return.

Eligible items generally need to be in the same condition in which they were received and, where applicable, unused, unopened, complete, and in their original packaging.

Opened, used, altered, tampered-with, or otherwise non-resalable trading-card and collectible products may not qualify for a discretionary return, except where required by applicable law.

How do I request a return?

Contact contact@hobbyboxny.shop before sending anything back. Please provide your order number, the item you want to return, and the reason for the return.

Do not send a return to our business address unless we specifically instruct you to do so. We will provide the appropriate return instructions after reviewing your request.

Who pays for return shipping?

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, the customer may be responsible for return shipping costs.

How long do refunds take?

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. We generally process approved refunds within 10 business days. Your bank or payment provider may require additional time to post the refund.

Can I return opened trading cards or collectible products?

Generally, opened sealed collectible products are not eligible for a discretionary return because they can no longer be sold in their original sealed condition. This does not affect remedies that may apply to defective, damaged, or incorrect products or rights provided by applicable law.

Can you guarantee what cards I will receive from a sealed product?

No. Many trading-card and collectible products contain randomized contents determined by the manufacturer. Unless a product listing specifically states otherwise, we cannot guarantee a particular card, rarity, autograph, insert, variation, or other randomized content.

Can I exchange an item?

We do not guarantee direct exchanges. For an eligible item, you can contact us about a return and place a separate order for the product you want.

Can I cancel or change an order?

Contact us as soon as possible at contact@hobbyboxny.shop. We will try to assist, but we cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.

What currency are prices shown in?

Prices are displayed in the currency shown on the storefront. Applicable taxes, shipping charges, and other charges are displayed during checkout when applicable.

How do I contact customer service?

Hobby Box NY
2600 Flatbush Ave
Brooklyn, NY 11234
United States

Email: contact@hobbyboxny.shop
Phone: +17182412273
Website: hobbyboxny.shop